And as an added bonus, Capital One found that Zoom Rooms were significantly easier to deploy than their legacy solution. With Zoom Rooms, the teams at Capital One are empowered to participate and collaborate during meetings, whether they are in the office or at home, in the U.S. “People just picked it up, adopted it, and automatically saw it as better than the prior solution.”Īnd as part of its ongoing effort to connect its hybrid teams and enable dynamic collaboration from anywhere, Capital One also implemented Zoom Rooms. “Zoom was the easiest part of - it was the intuitive nature of the experience,” added Melanie Frank, Managing Vice President, Cyber Engineering, at Capital One. When Capital One adopted Zoom as part of an enterprise-wide digital transformation, it took off among employees. “When we started to introduce Zoom, what that allowed us to do is virtually be there and interact in many of the same ways that we would interact in person.” Empowering new ways of working “At the start of 2020, we were contemplating starting to shift over just a portion of our recruiting events to virtual,” Keegan said. “We need to be agile, we need to be able to move quickly and have the interface where they can build rapport and build that human element with ease.” “Tech candidates, because of the demand, are folks that have very limited time,” added Nikita Steals, Vice President of Tech Talent Acquisition at Capital One. “And it’s a pretty restrictive time period in which students would interact with us and other employers.” “You would assemble sizable teams, and you would plan these very large in-person events and trips to a variety of colleges and universities,” said John Keegan, Senior Director of Recruiting at Capital One. It also left very little time for potential candidates and the recruiting team to get to know each other. However, hosting in-person recruiting events required a significant investment of time and effort. To better serve its customers and create new solutions, Capital One is always searching for the right talent. As we look at the future, and where we are going, it’s going to be key to make sure that everyone is at the table.” “We have teams that are co-located and teams that are geographically dispersed, so with that, we need solutions that support all those different work types. “Flexibility is key to how people and teams within the company work,” said Fred Love, Director of Unified Communications and Collaboration at Capital One. After Capital One pivoted to remote and hybrid work in response to global health challenges, the organization focused on using technology to further empower employees to collaborate and innovate in new ways. Reimagining its talent programs through virtual recruitingĬapital One makes it a priority to offer its employees the latest and greatest technology solutions.Connecting global teams and enabling efficient collaboration.The Zoom communications platform helps to power that work.Ī technology-forward, people-centered organization, Capital One uses Zoom to provide premium employee and candidate experiences by: bank, innovation has been critical to Capital One’s success.Ĭapital One strives to create new, innovative solutions that empower its customers to take control of their personal finances. From its humble beginnings as a startup to a top 10 U.S. This financial services leader has embraced digital transformation throughout its journey.
Innovation is a central part of Capital One’s DNA.
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